Legal Page - Return & Refund Policy

Return and Refund Policy

Our return and refund policy is designed to ensure customer satisfaction.

Title

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

Returns and exchanges are not supported if the customer has ordered the wrong size, color, or simply changed their mind. Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect size issues. Please view the product size information before making your purchase. Buyers assume all risks when choosing the style and size of their purchase.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team.

ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.

- Requests for returns, exchanges or refunds must be made within 30 days of receiving your order.

- Please keep the shipping label in case of incidents.

- Do NOT return the order by your own before contacting us via our email first support@coveredbyyahweh.shop . Please Do NOT use the returned address on the shipping label. It’s just for shippers belonging to shipping companies, NOT recipients.

- After receiving your email, we will review and respond to you ASAP.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.

- Your case is not approved by our team, prior to you sending your product back.

- The item(s) have been altered in any way.

- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault.

- The item(s) are not far different from the description and our product quality information.

You can always contact us for any return question at support@coveredbyyahweh.shop.

Please note: Returns and exchanges are not supported if you have ordered the wrong size, color, or simply changed your mind.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

🔁 Exchange Policy

We want you to love your purchase! Please review our exchange policy below:

✅ Eligible for Exchange:

We gladly offer an exchange or replacement if your item is:

Misprinted
Damaged
Defective upon arrival

To qualify:

Contact us within 30 days of receiving your order.Include clear photos of the issue and your order number.

❌ Not Eligible for Exchange:

Because all our products are custom-made to order, we do not accept exchanges for the following:

Wrong size ordered
Change of mind
Incorrect shipping address provided

Please double-check your size, color, and address before completing your order.

📧 How to Request an Exchange:

Email us at support@coveredbyyahweh.shop.

Include:

Your order number
A brief description of the issue
Photos showing the problem

We’ll review your request and arrange a replacement if it meets the criteria above.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@coveredbyyahweh.shop.